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Top customer service award for The Dolls House Emporium!

March 29th, 2012

The Dolls House Emporium has had its superb customer service recognised by winning the top honour at the prestigious ECMOD Direct Commerce Awards.

We picked up the Outstanding Customer Relationship Management & Customer Service category for the sixth time – and for the second year in a row.

Managing director Jackie Lee said: “We pride ourselves on delivering exceptional customer service so it’s especially nice to have this recognised.

“We already know from customer comments and feedback how they value what we do and appreciate the efforts we make.

“Winning this award again last year was thrilling but to retain it shows that we continue to have our customers’ interests at the centre of what we do.

“I’d like to take this opportunity to thank our customers for their continuing support – no one knows the market like they do and they judge us every day!”

ECMOD – the voice and organising body for the multi-channel marketing industry, newly-termed “omnichannel industry” – run the annual Direct Commerce Awards to recognise business excellence for organisations engaged in direct-to-customer retailing.

Judging is carried out by an independent panel of acknowledged experts in the sector across traditional and newly emerging channels.

The Dolls House Emporium was judged on a range of aspects of its business, including how all colleagues in the company embrace every aspect of customer service, from product design right through to fulfilling the order.

Also highlighted was the multi-channel approach through the main website www.dollshouse.com and the busy forum, blog, facebook and twitter presence, as well as other ways in which the company welcomes feedback and responds to it. Judges saw Dolls House Emporium catalogues, which are published in different versions for trade or retail customers, as well as in different languages and currencies for different parts of the world. They were also shown the excellent Feefo reviews and ratings, given by customers themselves.

The winners for each category were revealed at the ECMOD Direct Commerce Awards gala evening at the Lancaster London Hotel.


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