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Superb customer service – here’s what Dolls House Emporium customers say

June 28th, 2012

The Dolls’ House Emporium prides itself on superb customer service.

The company and its staff were recognised with the top honour at the prestigious ECMOD Direct Commerce Awards in March 2012, picking up the Outstanding Customer Relationship Management & Customer Service category for the sixth time – and for the second year in a row.

But don’t just take the judges’ word for it: see what the customers have to say about us!

Here are the top ten customer comments received via our feedback partner feefo, which rates our service at an impressive 98% during June!

Customers can see more than 3,000 reviews to help them make the right choice.

FB1249 Magpies Kit and Free Jenny Wren’s Kit
“Excellent quality, a really brilliant selection of
products at sensible price.”

New Magpies & Jenny Wren's dolls' house exteriors

2442 Green ‘Leather’ Porter’s Chair
“I placed order over the phone was impressed with the knowledge and helpfulness of the member of staff I spoke to.”

2610 Mountfield QuickStyle
“Great customer service, fast delivery, amazing as always.”

1300 The Summer House Kit Service was excellent,
what more can I say?”

Summer House dolls' house kit

QDHCCA The Queen’s Dolls’ House Club with Fougasse Book
“I have always found the delivery service from Dolls House Emporium excellent, orders are always sorted and delivered very quickly.”

6270 The Corner Shop Kit Parts 1 & 2
“Arrived the day after I ordered. Very well packed.”

2951 Girl Statue on Square Base
“With The Dolls House Emporium I have been shopping for over a year and I can say that I am very satisfied with the service, I receive my orders quick, safe and nothing is broken. Well done Dolls House Emporium, keep up the good work – from a customer who is living in Greece.”

2094 Dressing Mirror
“Fantastic service! Items ordered on-line in the early afternoon, and they arrived next morning!”

1563 Springwood/Oak Hurst Garage Wing Lights
“Excellent products at a very fair price. Very quick and efficient service on all occasions that I have dealt with the company.”

3484 White Screw-together Display Box
“Excellent company to deal with, orders quickly dispatched and always well packaged. Customer Services team are always helpful and friendly, and it’s a pleasure doing business with them.”




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